ServiceNow SPM Implementation Consultant

Role Overview

As a ServiceNow SPM Implementation Consultant, you will play a pivotal role in transforming strategic portfolio management (SPM) practices into governed, scalable processes within the ServiceNow platform. This position requires a blend of functional expertise and technical acumen to lead or support the implementation of ServiceNow’s Strategic Portfolio Management capabilities, aligning portfolio and project management methodologies with enterprise governance frameworks. You will collaborate closely with stakeholders to design, configure, and optimize ServiceNow SPM solutions that enhance demand intake, portfolio planning, resource allocation, financial tracking, and project governance while ensuring seamless integration with tools such as Jira.

Key Responsibilities

The core responsibilities of this role include:

• Process Design and Governance: Facilitate comprehensive workshops to assess current-state processes and define future-state governance structures, including prioritization criteria, investment decisions, stage gates, approvals, and reporting frameworks. Document these processes to ensure alignment with business objectives and compliance requirements.
• ServiceNow SPM Configuration: Configure or guide the configuration of ServiceNow SPM capabilities, including demand intake, assessment, prioritization, portfolio planning, project/program governance, resource management, financial tracking, and benefits realization. Ensure these configurations adhere to best practices and organizational standards.
• Requirements Definition and Data Mapping: Develop detailed functional requirements and data mappings for project, portfolio, demand, resource, cost, schedule, milestone, risk, issue, and status information. Collaborate with technical teams to define business requirements for release-related, procurement-related, and Jira integration touchpoints, ensuring seamless data flow and synchronization.
• Data Migration and Validation: Support the analysis, cleansing, validation, reconciliation, and business sign-off of legacy portfolio and project data. Ensure data integrity and accuracy during migration to the ServiceNow platform.
• Solution Documentation and Training: Prepare user stories, functional design documents, process flows, configuration workbooks, reports, dashboards, notifications, roles, and traceability records. Develop end-user training materials and conduct training sessions to ensure smooth adoption of the new system.
• Testing and UAT Support: Assist in testing activities, including user acceptance testing (UAT) preparation, defect triage, demonstrations, and handover. Provide guidance on out-of-the-box capabilities and identify opportunities for customization, additional licensing, or change control where necessary.
• Stakeholder Engagement and Knowledge Transfer: Deliver demonstrations, facilitate knowledge transfer sessions, and provide functional guidance to administrators and end users. Maintain clear documentation of assumptions, dependencies, decisions, and scope boundaries throughout the delivery lifecycle.

Mandatory Experience and Knowledge

To excel in this role, candidates must possess:

• Relevant Experience: A minimum of 5 years in project, program, portfolio, PMO, or enterprise work management, including at least 3 years of hands-on experience with ServiceNow SPM/PPM implementations.
• Functional Expertise: Proven experience in both project management and portfolio management, encompassing governance, prioritization, scheduling, financial and resource considerations, and executive reporting.
• ServiceNow Proficiency: Demonstrated experience in implementing ServiceNow SPM capabilities such as Demand Management, Portfolio Management, Project/Program Management, Resource Management, or related functionalities.
• Technical and Analytical Skills: Ability to define workflows, approvals, stage gates, scorecards, reports, dashboards, roles, notifications, and acceptance criteria. Strong understanding of integration and data migration requirements for enterprise portfolio and project environments.
• Soft Skills: Exceptional workshop facilitation, stakeholder management, documentation, and UAT support capabilities. Fluency in Arabic (spoken and written) is mandatory for direct engagement with Arabic-speaking stakeholders during workshops and training sessions.

Preferred Experience

While not mandatory, the following experience is highly desirable:

• Integration of ServiceNow SPM with Jira or other agile delivery tools, including synchronization and reconciliation considerations.
• Experience with release governance, procurement touchpoints, financial planning, resource planning, benefits realization, or application portfolio management.
• Expertise in replacing or migrating from legacy tools such as Clarity, Planview, Microsoft Project, or spreadsheets to ServiceNow SPM.
• Familiarity with regulated or complex enterprise environments and multi-vendor delivery models.
• Ability to review ServiceNow configurations and communicate effectively with developers, architects, and integration teams.

Professional Qualifications

A Bachelor’s degree in a relevant field is required. Additional certifications in ServiceNow SPM/PPM, project management (e.g., PMP, PRINCE2), or related disciplines are advantageous.