Back Office Sales

About the Role

We are seeking a highly motivated and detail-oriented professional to join our dynamic team as a Back Office Sales Specialist. In this pivotal role, you will serve as the linchpin between Wabtec’s manufacturing plants, internal stakeholders, and valued customers, ensuring the seamless execution of commercial operations. Collaborating closely with Commercial, Sales, Operations, Finance, Pricing, and Customer Service teams across both regional and global divisions, you will play a critical role in driving operational excellence, maintaining data integrity, and supporting strategic decision-making through accurate commercial insights. This position is ideal for an individual who thrives in a fast-paced, multicultural environment and is passionate about contributing to business growth and customer satisfaction.

Key Responsibilities

As a Back Office Sales Specialist, your core responsibilities will include:

• Commercial Operations Support: Provide robust support to the sales organization by managing pricing strategies, coordinating sales processes, generating insightful reports, and overseeing commercial administration activities. Your efforts will directly contribute to the efficiency and effectiveness of our sales operations.
• Data Management & Accuracy: Ensure the integrity and accuracy of sales data by maintaining meticulous records, updating CRM systems such as Salesforce, and managing CPQ (Configure, Price, Quote) follow-up activities. Your role will be instrumental in supporting forecasting and enhancing overall business performance.
• Stakeholder Collaboration: Act as a central liaison between internal functions, manufacturing sites, and customers. You will coordinate communication, resolve commercial disputes, and facilitate the smooth execution of sales processes, ensuring alignment with corporate policies and strategic objectives.
• Opportunity & Tender Management: Lead critical internal sales processes, including opportunity management, tender coordination, and adherence to Turkish public sector procurement guidelines. Your proactive approach will help identify commercial risks and drive timely resolutions.
• Reporting & Analysis: Generate, consolidate, and distribute comprehensive sales reports and commercial statistics, covering pricing trends, customer insights, product performance, and market dynamics. Your analytical expertise will provide actionable insights to support data-driven decision-making.
• Compliance & Process Optimization: Ensure strict adherence to legal, corporate, and departmental policies while identifying opportunities to streamline and optimize sales processes. Your contributions will enhance operational efficiency and mitigate potential risks.

Qualifications & Skills

To excel in this role, you will bring the following qualifications and attributes:

• Education: A university degree in Business Administration, Finance, Economics, Engineering, or a related field.
• Professional Experience: Minimum of 3 years of relevant experience in Banking & Insurance, Retail/Production Controlling, Commercial Operations, Sales Support, or a comparable business environment.
• Analytical & Organizational Skills: Exceptional ability to analyze complex data, manage multiple priorities, and deliver results under tight deadlines. Your strong organizational skills will ensure seamless workflow management.
• Communication & Collaboration: Outstanding interpersonal and communication skills, with the ability to engage effectively with multicultural teams across onsite and remote settings. Fluency in written and spoken Arabic and English is essential; additional language proficiency is a valuable asset.
• Technical Proficiency: Advanced skills in Microsoft Office applications, particularly Excel and Word, along with hands-on experience with ERP and CRM systems such as Salesforce, CPQ, Oracle, or similar platforms.
• Problem-Solving & Initiative: A proactive mindset with a demonstrated ability to think creatively, negotiate effectively, and influence stakeholders within your scope of responsibility.
• Customer-Centric Approach: A flexible, results-driven attitude with a strong commitment to delivering exceptional customer service and driving business growth.

Preferred Qualifications

While all qualified candidates are encouraged to apply, preference will be given to individuals who meet the following criteria:

• Saudi nationals residing in Riyadh, Kingdom of Saudi Arabia, in alignment with Saudization requirements.
• Prior experience working in a hybrid work environment, combining office and remote work arrangements.
• Familiarity with corporate bid management, sales processes, commercial operations, and Turkish public sector procurement processes.
• For male candidates, completion of mandatory military service is required.

A Day in the Life

In this dynamic role, each day presents new challenges and opportunities to make a meaningful impact. Your typical responsibilities will include:

• Delivering commercial and administrative objectives while implementing corrective actions to address deviations and enhance performance.
• Preparing, maintaining, and managing pricing documentation and standard aftermarket quotations for customers, product lines, and defined periods.
• Generating, consolidating, and distributing sales reports and commercial statistics to provide actionable insights for stakeholders.
• Supporting the development and execution of sales and commercial strategies aligned with business goals.
• Ensuring compliance with all legal, corporate, and departmental policies and procedures.
• Coordinating communication and commercial activities between Wabtec plants, internal stakeholders, and customers to foster seamless collaboration.
• Monitoring offer parameters and pricing deviations against approved annual pricing guidelines to maintain financial integrity.
• Proactively identifying commercial risks and escalating issues to the appropriate stakeholders for timely resolution.
• Leading S&O TSG updates and opportunity tracking to drive continuous improvement and business success.