Sales Manager

Position Overview

We are seeking a dynamic and results-driven Sales Manager to join our organization. In this pivotal role, you will play a critical part in supporting and enhancing our sales operations by coordinating work programs, executing sales plans, and preparing performance reports. Your responsibilities will extend to analyzing customer and client feedback on our products and services to foster strong relationships and ensure timely responses to their needs. This position is ideal for a proactive professional with a passion for driving sales excellence and customer satisfaction.

Key Responsibilities

The Sales Manager will be responsible for a wide range of duties to support the sales process and achieve organizational objectives. Your core responsibilities will include:

• After-Sales Support: Provide comprehensive after-sales support to ensure that sales objectives are met and customer satisfaction is maintained.
• Sales Execution and Compliance: Support the Sales Account Manager in preparing budgets and targets, ensuring that all sales activities are executed in alignment with established financial and operational guidelines.
• Process Improvement: Participate in internal process improvement projects and initiatives as directed by your reporting manager to enhance operational efficiency and effectiveness.
• Sales Initiatives: Collaborate on sales initiatives, including product launches, campaigns, and discount reviews, to ensure profitability targets are fulfilled.
• Customer Relationship Management: Analyze customer insights and feedback to build and maintain strong relationships, ensuring that customer needs are addressed promptly and effectively.
• Sales Reporting and Analysis: Prepare and deliver timely sales reports and analyses, tracking progress against agreed objectives to provide actionable insights for decision-making.
• Sales Plan Implementation: Manage the implementation of sales plans and initiatives to drive the highest sales profit and revenue growth.
• Collaboration and Coordination: Liaise with the assigned team to build effective working relationships and support sales agents in achieving their sales targets.
• Performance Management: Coordinate with the B2B Performance Management team on weekly commit calls, monthly performance deep dives, and quarterly business reviews to ensure alignment with strategic goals.
• Target Setting and Segmentation: Provide support for on-target setting and cascading, account segmentation, and ownership assignment to optimize sales efforts.
• Process Reviews and KPIs: Review processes within the Sales Sector to identify gaps and areas for improvement, supporting the definition of sector-specific KPIs in alignment with business strategy.
• Digital Transformation: Drive the digitization of customer journeys, with a focus on the “Lead-to-Cash” journey, and track the implementation progress to enhance operational efficiency.
• Training and Development: Organize training sessions and workshops for sales employees on new products, monitor attendance, and report on training effectiveness.

Qualifications and Experience

To excel in this role, you must meet the following qualifications and possess relevant experience:

• Education: A Bachelor’s Degree in Business Administration, Marketing, or a related field is required.
• Experience: Minimum of six years of experience in a sales support or account management role, preferably within the telecommunications industry or a similar commercial sector.
• Certifications: Sales Management Certification is a plus.

Required Skills

The ideal candidate will possess a blend of technical knowledge and soft skills to drive success in this role. Essential skills include:

• Knowledge of STC Policies & Procedures: Familiarity with organizational policies and procedures to ensure compliance and operational excellence.
• Sales Principles: A solid understanding of sales principles and best practices to support strategic sales initiatives.
• Contract Management: Knowledge of contract management practices, procedures, and guidelines to ensure effective sales execution.
• Risk Management: Understanding of risk management practices and guidelines to mitigate potential issues in sales operations.
• Analytical Skills: Strong analytical abilities to interpret sales data, customer feedback, and market trends to drive informed decision-making.
• Communication Skills: Excellent verbal and written communication skills to collaborate effectively with stakeholders and convey complex information clearly.
• Planning Skills: Proven ability to plan, organize, and prioritize tasks to meet deadlines and achieve sales objectives.

If you are a motivated professional with a track record of driving sales success and a passion for customer-centric strategies, we invite you to apply for this exciting opportunity to contribute to our organization’s growth and success.