Sales Director

Position Overview

As a Sales Director, you will play a pivotal role in driving revenue growth, fostering strategic partnerships, and ensuring the seamless delivery of tailored solutions to major accounts across diverse industries. This leadership position is instrumental in maintaining and expanding high-value client relationships, optimizing sales operations, and aligning business strategies with market demands. You will serve as the primary point of contact for key clients, overseeing contract negotiations, demand forecasting, and the implementation of short- and long-term sales strategies to enhance customer satisfaction and company profitability.

Key Responsibilities

The Sales Director is responsible for a broad spectrum of high-impact activities, including:

• Strategic Account Management: Develop and nurture long-term relationships with major accounts in sectors such as Banking, Finance, Insurance, Energy, Construction, Industrials, Media, IT, Telecom, Health, and Education. Act as the single point of contact for all services provided to these clients.
• Contract Negotiation & Revenue Growth: Lead negotiations for client contracts, including terms related to duration, commitments, discounts, and opportunity closures. Collaborate with stakeholders to identify and capitalize on revenue-generating opportunities while optimizing cost efficiencies.
• Sales Strategy Development: Formulate detailed account-specific sales strategies and plans to maximize revenue potential from managed accounts. Work closely with Business Development teams to pursue new opportunities and enhance RFP responses.
• Opportunity Identification & Expansion: Continuously assess client needs to identify cross-selling and upselling opportunities, driving the adoption of additional products and services to fuel revenue growth.
• Stakeholder Collaboration: Provide critical input to Product Management, Marketing, Sales Planning, and other departments to support the development of new products and services aligned with market demands.
• Tender & Contract Management: Oversee large-scale tender processes, ensuring alignment with regulatory requirements and corporate policies. Coordinate with Legal, Corporate Affairs, and Regulatory teams to establish and finalize contractual agreements.
• Customer-Centric Solutions: Ensure the delivery of customized solutions that meet client expectations, monitoring satisfaction levels and addressing any operational, technical, or logistical challenges that may arise during implementation.
• Supply Chain & Logistics Oversight: Support supply chain operations by overseeing order procurement, delivery, and activation of services. Monitor the entire service delivery lifecycle to ensure timely and efficient execution.
• Performance Monitoring & Quality Assurance: Track key performance indicators (KPIs) to evaluate sales performance, preempt potential issues, and implement corrective actions. Identify areas for process improvement and recommend enhancements to optimize efficiency and client satisfaction.
• Training & Development: Facilitate the delivery of necessary training to internal and partner sales teams to ensure alignment with company standards and client expectations.
• Complaint & Dispute Resolution: Address customer complaints, billing discrepancies, and service-related disputes by coordinating with relevant teams and documenting issues in the CRM system for resolution.

Qualifications & Experience

To excel in this role, candidates must possess:

• Education: A Bachelor’s degree in Business Administration, Sales, or a related field is required. A Master’s degree in Business Administration (MBA) or an equivalent advanced qualification is highly desirable.
• Professional Experience: A minimum of 8 to 10 years of progressive sales experience, with a proven track record in managing major accounts and driving revenue growth in competitive markets.
• Industry Knowledge: Demonstrated expertise in sectors such as Banking, Finance, Energy, or Telecom, with a deep understanding of client needs and market dynamics.
• Leadership & Strategic Thinking: Strong leadership skills with the ability to develop and execute long-term sales strategies while fostering collaboration across departments.
• Negotiation & Communication: Exceptional negotiation, presentation, and interpersonal skills to build trust with clients and stakeholders at all levels.
• Certifications: Relevant certifications in sales, business administration, or industry-specific domains are a plus.

Why Join Us?

This is an exceptional opportunity to lead high-impact sales initiatives, shape the future of our business, and drive sustainable growth in a dynamic and evolving market. The Sales Director will have the autonomy to innovate, the resources to execute, and the support of a collaborative team dedicated to achieving excellence. If you are a results-driven leader with a passion for sales and strategic account management, we invite you to apply and take the next step in your career.