Sales Consultant - Madinah

About Damas Jewellery

Join Damas Jewellery, the premier jewellery retailer in the Middle East, with a legacy dating back to 1907. Headquartered in Dubai, United Arab Emirates, Damas operates a vast network of 150 stores across the GCC, employing over 1,200 professionals. Our diverse portfolio includes more than 40 prestigious international brands alongside our exclusive in-house collections, ensuring customers have access to an unparalleled selection of designs for every occasion.

Why Choose Damas?

• Competitive Compensation: Enjoy a lucrative salary package complemented by performance-based commissions.
• Inclusive Work Environment: Be part of a diverse and welcoming workplace that values individuality and fosters collaboration.
• Career Advancement: Benefit from exceptional growth opportunities and structured career progression pathways.
• Damas Academy: Access world-class learning and development programs to enhance your skills and knowledge.
• Expert Mentorship: Receive guidance from a seasoned management team with extensive industry experience.
• Employee Wellbeing: We prioritize the health and wellness of our team members, ensuring a balanced and supportive work environment.

Role Overview and Responsibilities

As a Sales Consultant at our Madinah store, your primary objective is to transform prospective buyers into loyal customers while consistently exceeding sales targets. You will play a pivotal role in driving revenue growth and maintaining the high standards synonymous with the Damas brand.

Key Responsibilities:

• Sales Achievement: Meet and surpass individual and store-wide sales targets as outlined by management.
• Customer Engagement: Deliver exceptional customer service by creating a welcoming and friendly environment, leveraging deep product knowledge, and adhering to the Damas Service Excellence (DSCE) standards.
• Stock Management: Ensure 100% accuracy in stock control to maintain optimal inventory levels and meet customer demands.
• Product Knowledge: Develop and maintain expert-level understanding of Damas’ in-house collections as well as competitor offerings to provide informed recommendations.
• Client Portfolio Development: Proactively build and nurture client relationships to foster repeat business and long-term loyalty.
• Adaptability: Tailor your sales approach to align with the unique needs and motivations of each customer, effectively handling objections and negotiating with confidence.
• Industry Awareness: Stay informed about industry trends, market developments, and competitor activities to maintain a competitive edge.

Experience, Qualifications, and Competencies

Qualifications:

• Minimum qualification of a Senior High School Graduate.

Experience:

• 2 to 5 years of relevant experience in luxury retail, service, or hospitality sectors.
• General knowledge of the jewellery industry is advantageous.

Personal Skills and Abilities:

• Interpersonal and Communication Skills: Exceptional ability to connect with customers and colleagues alike, fostering positive and productive relationships.
• Customer Service Excellence: A strong grasp of customer needs and priorities, ensuring a seamless and satisfying shopping experience.
• Attention to Detail: Ability to manage multiple tasks with precision and accuracy, maintaining high standards in all aspects of your role.
• Initiative and Teamwork: A self-motivated professional who thrives in collaborative environments and takes ownership of their responsibilities.
• Flexibility: Availability to work retail hours, including weekends and holidays, to meet the demands of the business.