Software Operations Engineer – Saudi Arabia (Smart Warehouse Project)

Join Our Smart Warehouse Project in Saudi Arabia

We are seeking a dedicated Software Operations Engineer to play a pivotal role in our large-scale smart warehouse project in Saudi Arabia. In this position, you will serve as the key point of contact for multi-system software operations and maintenance (O&M), working at the intersection of warehouse automation, industrial gateways, and cross-vendor system integration.

You will collaborate closely with on-site network and hardware engineers, equipment vendors, and third-party O&M vendors to ensure 24/7 stable operations. This is an on-site, long-term assignment reporting to the Software Ops Team based in China.

Key Responsibilities

• Multi-system Software O&M: Monitor and maintain daily operations of Lenovo business systems, self-developed industrial gateways, WES/WCS warehouse systems, and AGV dispatching systems. Liaise with OEM technical teams to troubleshoot cross-system interface issues and support system version upgrades.
• Software-Hardware Joint Troubleshooting: Work with network and hardware engineers to diagnose software communication failures and drive issue resolution. Produce post-mortem reports for AGV/automation equipment failures and refine troubleshooting procedures.
• Server & Software Infrastructure O&M: Assist with routine server health checks, log analysis, and data backup validation. Monitor HA status and ensure scheduled backups for all warehouse systems.
• End-User Software Support: Resolve software issues for warehouse devices and handle software deployment, permission configuration, and network onboarding for new devices.
• Documentation & Asset Management: Maintain system interface inventories, software version logs, troubleshooting records, and SOPs. Keep system topology diagrams and configuration documents up to date.
• Emergency Response & Cross-team Coordination: Provide on-site standby support for production line software failures and coordinate with network/hardware teams for joint resolution. Standardize O&M procedures for third-party vendors and conduct regular status syncs.

Qualifications

We are looking for candidates with a Bachelor's degree or above in Computer Science, Software Engineering, Logistics Automation, Mechatronics, Network Engineering, or a related field. A minimum of 1 year of experience in WMS/WCS/WES, AGV dispatching, or industrial gateway system implementation/on-site O&M is required. Experience in automated production lines or overseas project sites is a plus.

Strong technical skills in software O&M, server and systems management, and basic hardware collaboration are essential. Familiarity with end-user support is a plus. Candidates should have a basic understanding of servers, networking, and automation hardware.