Business Analyst

About TJDEED Technology®

TJDEED Technology® is a leading digital transformation and IT solutions provider with headquarters in Jordan and a strong presence across multiple Middle Eastern countries. The company specializes in empowering organizations through cutting-edge services, including IT service management, cybersecurity, cloud solutions, infrastructure management, artificial intelligence, and automation. By leveraging innovative technologies and strategic insights, TJDEED Technology® drives operational excellence and sustainable growth for businesses in the region.

Position Overview

The Business Analyst plays a pivotal role within the Professional Services department, serving as a bridge between business stakeholders and technical teams across diverse customer engagements. This position is responsible for leading comprehensive discovery and requirements analysis, documenting current and future-state processes, and producing high-quality functional specifications. The Business Analyst ensures alignment between business needs and technical solutions while supporting critical phases such as solution validation, User Acceptance Testing (UAT), business process handover, and customer sign-off. Collaboration with Project Managers, Solution Leads, engineers, and customer stakeholders is central to this role. It is important to note that project governance and change control are managed by Project Managers, while solution architecture, configuration, and technical training are handled by technical owners.

Key Responsibilities

• Requirements Gathering and Analysis: Facilitate and lead discovery workshops with business and IT stakeholders to identify objectives, pain points, process maturity, system dependencies, and data flows. Document current-state and future-state processes, highlighting gaps, decisions, and actionable recommendations.
• Documentation and Specification: Develop and maintain Business Requirements Documents (BRD), Functional Requirements Documents (FRD), user stories, use cases, process maps, acceptance criteria, and requirements traceability matrices. Ensure clarity and precision in all deliverables to support seamless project execution.
• Technical Requirements Analysis: Analyze and define business requirements for a range of IT solutions, including ITSM, ITAM, CMDB, Discovery, Enterprise Service Management (ESM), Unified Endpoint Management (UEM), and IT operations tools. Specify workflows, service catalogs, roles, access controls, approvals, SLAs, notifications, forms, and reporting requirements.
• Integration and Data Management: Capture functional requirements for system integrations, data migration, cleansing, mapping, reconciliation, and validation. Work closely with Solution Leads and engineers to validate feasibility, identify dependencies, and ensure design alignment prior to customer approval.
• Change Management and Traceability: Baseline approved requirements, maintain traceability throughout the project lifecycle, assess change impacts, and support the Project Manager’s change-control processes to ensure smooth transitions and minimal disruption.
• Presales and Proposal Support: Assist in presales discovery activities, respond to Requests for Proposal (RFPs), provide inputs to Statements of Work (SOWs), and clarify requirements to support sales and proposal teams.
• Testing and Validation: Coordinate the business aspects of Conference Room Pilot (CRP) sessions, prototype demonstrations, and UAT. Develop UAT scenarios, guide business users through testing phases, validate defects, oversee retesting, and facilitate customer sign-off to ensure project milestones are met.
• Knowledge Transfer and Documentation: Support business process knowledge transfer, handover documentation, and acceptance. Continuously refine and improve reusable Business Analyst templates and standards to enhance efficiency and consistency across projects.
• Communication and Reporting: Maintain detailed minutes and action logs for BA-led workshops. Provide inputs to the Project Manager’s risk, issue, assumption, and dependency registers to support proactive project management.

Skills and Competencies

• Requirements Elicitation: Proven ability to conduct stakeholder workshops and elicit requirements through interviews, surveys, and collaborative sessions.
• IT Service Management Expertise: Strong understanding of ITIL processes, ITSM, ITAM, CMDB, and Enterprise Service Management frameworks.
• Process Improvement: Skilled in process mapping, gap analysis, and business process improvement methodologies.
• Technical Documentation: Proficiency in creating BRDs, FRDs, user stories, use cases, and acceptance criteria with a focus on clarity and precision.
• Traceability and Change Control: Experience in maintaining requirements traceability, conducting change impact analyses, and supporting change-control processes.
• Testing and Validation: Familiarity with CRP, UAT, defect validation, and customer sign-off procedures.
• Data and Integration Analysis: Ability to analyze integration requirements, data mapping, migration strategies, and validation processes.
• Communication and Facilitation: Excellent written and verbal communication skills, with a talent for facilitating workshops and engaging with stakeholders at all levels.
• Project Collaboration: Strong ability to prioritize multiple projects, collaborate effectively with cross-functional teams, and demonstrate accountability in delivering results.
• Language Proficiency: Fluent in English; proficiency in Arabic is a plus.

Preference will be given to Saudi nationals and candidates currently based in Jeddah, Kingdom of Saudi Arabia.