Attractions Manager

Position Overview

We are seeking a dynamic and results-driven Attractions Manager to lead the daily operations of our Attractions department with a focus on operational excellence, guest satisfaction, and financial performance. In this pivotal role, you will be responsible for overseeing procurement, inventory management, budgeting, scheduling, and strategic business planning to ensure seamless attraction operations. Your leadership will drive the department’s success by implementing innovative strategies, fostering stakeholder relationships, and maintaining rigorous compliance with safety and regulatory standards. This position requires a strategic thinker with a passion for delivering exceptional guest experiences while optimizing operational efficiency and profitability.

Key Responsibilities

Strategic Leadership and Planning

As a key member of the Attractions leadership team, you will develop and execute operational strategies that align with the department’s overarching goals. Collaborate closely with the Attractions General Manager to assess future needs, including new offerings, services, and enhancements, and translate these insights into actionable plans. Conduct comprehensive market analysis to identify trends and opportunities that maximize revenue and guest engagement. Continuously monitor and evaluate attraction performance, leveraging data-driven insights to enhance efficiency, guest experience, and business outcomes.

Business Planning and Financial Management

Set and review long-term operational plans to ensure alignment with organizational strategy and evolving guest expectations. Identify process improvements and innovative opportunities to enhance offerings while reducing costs. Oversee the budgeting process for the attraction, ensuring strict adherence to financial goals and SEVEN’s budgetary policies. Monitor expenditures throughout the fiscal year, providing regular financial reports to the Attractions GM. Highlight variances and propose corrective actions to maintain fiscal responsibility and operational sustainability.

Procurement, Inventory, and Vendor Relations

Lead the procurement process for all goods and services required for attraction operations, ensuring timely delivery and cost-effective sourcing. Implement robust inventory control processes, including receiving, tracking, and record-keeping, to prevent shortages or overstocking. Establish and maintain strong relationships with vendors and suppliers to secure reliable and consistent resources for seamless attraction operations.

Stakeholder Engagement and Communication

Build and nurture collaborative relationships with internal stakeholders, including the Attractions GM, department managers, and staff, to foster effective communication and coordination. Represent the attraction in cross-functional meetings, advocating for its needs and addressing operational challenges. Engage with external stakeholders, such as suppliers and partners, to secure essential resources and support for attraction operations.

Governance, Safety, and Compliance

Develop and implement operational policies and procedures that ensure compliance with SEVEN’s standards and regulatory requirements. Lead risk management initiatives to identify potential operational challenges and create contingency plans to mitigate risks. Enforce strict adherence to health and safety regulations, promoting a secure environment for both guests and staff.

Team Leadership and Development

Direct the recruitment, training, and performance management of the attraction team, ensuring all staff members are equipped to deliver outstanding service. Foster a culture of continuous improvement and professional growth through coaching, mentorship, and regular performance evaluations. Provide constructive feedback and set clear performance goals to drive team excellence. Cultivate an inclusive and engaging work environment where team members are motivated, supported, and empowered to succeed.

Daily Operations Management

Oversee the day-to-day operations of the attraction, ensuring all activities are executed efficiently and in alignment with established standards. Coordinate staff schedules to optimize operational efficiency while maintaining high service levels and controlling costs. Monitor attraction performance and guest feedback to identify areas for improvement and implement corrective actions as needed.