Sales Operations Specialist

About the Role

EjadTech is on an ambitious growth trajectory, targeting SAR 1 billion in revenue by 2028. To achieve this milestone, we are seeking a Sales Operations Specialist to serve as the backbone of our commercial engine. This role is pivotal in ensuring the integrity of commercial data, optimizing sales operations, and delivering actionable insights that empower leadership to make strategic, data-driven decisions. As the primary steward of commercial data accuracy, reporting, and performance tracking, you will enable the Commercial leadership team to focus on driving business growth, enhancing customer engagement, and securing high-value opportunities.

Key Responsibilities

• CRM Ownership: Act as the primary owner of the CRM system, ensuring it remains the single source of truth for customer accounts, opportunities, pipeline management, Bills of Quantity (BOQs), costing, and sales orders.
• Data Governance & Quality: Monitor CRM data quality rigorously, resolve inconsistencies, eliminate duplicate records, and implement robust commercial data governance practices to maintain accuracy and reliability.
• Commercial Reporting: Develop and deliver weekly, monthly, and quarterly commercial reports that provide comprehensive insights into sales performance, pipeline health, revenue forecasts, backlog status, and key commercial KPIs.
• Executive Dashboards & Insights: Design and maintain dynamic executive dashboards that offer real-time visibility into business performance, enabling leadership to make informed, timely decisions.
• Sales Forecasting Support: Collaborate with Commercial and Finance teams to standardize reporting definitions, ensuring data consistency and reliability across all commercial operations.
• Costing & Pricing Coordination: Facilitate seamless coordination between Sales, Presales, Delivery, and Finance teams to streamline costing and pricing approvals, ensuring efficient and compliant commercial operations.
• Margin Risk Analysis: Proactively identify margin risks during proposal and contract development, providing data-backed recommendations to mitigate financial exposure and support decision-making.
• Commercial Governance: Oversee commercial approvals, track open commercial items, and ensure all commercial requirements are fulfilled throughout the sales lifecycle to maintain compliance and operational excellence.
• Proposal & Bid Support: Provide accurate commercial data and documentation to support proposal and bid submissions, enhancing the competitiveness of our offerings.
• Process Optimization: Drive continuous improvement by automating manual processes, enhancing CRM controls, and refining commercial workflows to boost efficiency and scalability.

Required Qualifications

• 3–6 years of progressive experience in Sales Operations, Revenue Operations, Commercial Analysis, or Business Analysis.
• Hands-on experience managing CRM platforms such as Odoo, Salesforce, Microsoft Dynamics, HubSpot, or equivalent systems.
• Advanced proficiency in Microsoft Excel, with the ability to analyze and manage complex datasets efficiently.
• Proven track record in developing executive reports, dashboards, and commercial performance KPIs.
• Exceptional analytical, reporting, and problem-solving skills, coupled with meticulous attention to detail.
• Strong ability to produce highly accurate reports with complete data traceability and auditability.
• Fluency in both Arabic and English, with professional proficiency in written and verbal communication.
• Capacity to work independently while collaborating effectively across diverse business functions.

Preferred Qualifications

• Prior experience in the Information Technology, Systems Integration, Consulting, or Professional Services industry.
• Familiarity with Saudi government procurement processes, including Etimad and public sector tenders.
• Knowledge of Bills of Quantity (BOQs), pricing strategies, project costing models, and commercial margin analysis.
• Experience with Power BI, SQL, Odoo Studio, or similar business intelligence tools.
• Understanding of revenue recognition concepts, including booked revenue, backlog, and recognized revenue.

What We Value

• Precision & Detail-Orientation: A relentless commitment to accuracy and data integrity in all commercial reporting and operations.
• Analytical Excellence: Strong problem-solving skills with the ability to interpret complex data and derive actionable insights.
• Proactive Ownership: A self-driven mindset with a focus on continuous improvement and process optimization.
• Collaboration & Communication: Exceptional interpersonal skills to liaise effectively with cross-functional teams and leadership.
• Professionalism & Discretion: The ability to handle sensitive commercial and financial information with integrity and confidentiality.

Why Join EjadTech?

This is a unique opportunity to work directly with the VP of Commercial and executive leadership, playing a critical role in scaling a high-performing commercial organization. You will contribute to an ambitious growth strategy aimed at achieving SAR 1 billion in revenue by 2028, while enjoying a clear career development path and the chance to shape the future of a rapidly expanding enterprise. Join us and be part of a dynamic team driving innovation, excellence, and sustainable growth in the technology and systems integration sector.