Guest Relations & Back-up Sales

Position Overview

Cloud Spaces is seeking a dynamic and customer-focused Guest Relations & Back-up Sales professional to join our team in Riyadh. This role presents a unique opportunity to contribute to a high-end coworking environment while advancing your career in client relations, sales support, and operational management. As a key member of our team, you will play a pivotal role in ensuring exceptional guest experiences, driving sales initiatives, and maintaining operational excellence within a premium workspace setting.

Key Responsibilities

• Client & Guest Engagement: Serve as the primary point of contact for clients and visitors, delivering a seamless and premium experience that aligns with Cloud Spaces’ brand standards. Ensure all interactions reflect professionalism, warmth, and efficiency.
• Sales & Membership Support: Collaborate closely with the Center Manager to drive sales initiatives, membership renewals, and client satisfaction. Conduct thorough client onboarding, check-ins, and follow-ups to foster long-term relationships and retention.
• Lead Management & CRM Administration: Manage incoming leads, identify upselling opportunities, and maintain accurate records within the CRM system to support sales and operational workflows.
• Reception & Administrative Support: Provide coverage at the reception desk as needed to ensure smooth daily operations. Assist with billing, collections, and administrative tasks with precision and professionalism.
• Operational Excellence: Contribute to the continuous improvement of processes and services to uphold Cloud Spaces’ reputation for operational excellence and client satisfaction.

Key Performance Indicators

• Deliver consistently high levels of client satisfaction and retention through exceptional service delivery.
• Meet and exceed sales conversion targets while obtaining certification as a back-up seller.
• Support operational goals by maintaining a professional, collaborative, and efficient workplace environment.

Qualifications & Competencies

• Experience: Prior experience in client relations, customer service, or sales support is advantageous, though a strong interest in these fields is equally valued.
• Skills: Exceptional communication, interpersonal, and professional presentation skills are essential. The ability to engage with clients confidently and articulate the value of Cloud Spaces’ offerings is critical.
• Attributes: A highly organized, proactive, and results-driven approach with meticulous attention to detail. Familiarity with CRM systems, Microsoft Excel, and basic billing processes is a plus.

Why Cloud Spaces?

Joining Cloud Spaces offers a distinctive opportunity to gain hands-on experience in a premium client-facing environment. This role provides a platform to develop a well-rounded career in guest relations, sales, and operations within a forward-thinking organization dedicated to fostering innovation, collaboration, and excellence. If you are passionate about delivering outstanding service and contributing to a dynamic workplace, we invite you to apply and become part of our growing team.