Front Desk Receptionist

Join the Future of Hospitality at Stella Stays

At Stella Stays, we're redefining the way people live and stay, creating tech-driven, beautifully designed spaces that feel like home. As a Front Desk Receptionist, you'll play a pivotal role in ensuring our guests experience the exceptional service that sets us apart.

Your day-to-day will involve:

• Conducting daily check-in/out inspections to ensure our properties are ready and our guests are satisfied.
• Overseeing inventory management and stock count to maintain adequate supplies.
• Supervising maintenance and cleaning teams, ensuring efficient scheduling and high-quality work.
• Promptly coordinating repairs and maintenance tasks to minimize disruptions to guests.
• Preparing and adhering to daily, weekly, and monthly reports on property operations and guest feedback.
• Ensuring compliance with property documentation requirements and quality assurance standards.
• Responding promptly and professionally to guest requests, ensuring their needs are met.
• Handling add-on service requests and coordinating with relevant service providers.
• Sourcing and managing reliable service providers and vendors, negotiating favorable contracts.
• Maintaining data control and confidentiality of sensitive information.
• Greeting visitors, clients, and partners with a professional and welcoming atmosphere.
• Answering and directing incoming calls, taking accurate messages when necessary.
• Managing incoming and outgoing mail and packages.
• Maintaining the tidiness and appearance of the reception area.
• Assisting with ad hoc administrative tasks as needed.

We're looking for someone with:

• A Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in Operations and Front Desk management, preferably in the hospitality industry.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
• Proficient use of property management systems and other relevant software.
• The ability to work independently and make sound decisions in a fast-paced environment.

If you're eager to grow your career in a high-growth environment and be part of something truly game-changing, we'd love to hear from you.