Sales Supervisor

Job Overview

We are seeking a dynamic and results-driven Sales Supervisor to oversee and elevate retail sales operations across Saudi Arabia within our Perfume & Fragrance Division. The ideal candidate will possess a robust background in retail sales, with a strong preference for experience in the perfume and fragrance sector. This role demands a strategic leader capable of driving sales performance, managing high-performing teams, and fostering long-term customer relationships to achieve business growth. Proficiency in sales planning, budget management, and business development is essential, along with a deep understanding of retail market dynamics in the Kingdom of Saudi Arabia.

Key Responsibilities

The Sales Supervisor will play a pivotal role in ensuring the success of our retail operations by executing the following responsibilities:

• Sales Planning & Budget Management:
  • Allocate sales budgets and performance targets to retail outlets, ensuring alignment with organizational goals.
  • Analyze year-on-year sales performance, including product-wise and category-wise growth, to identify trends and opportunities.
  • Develop accurate sales forecasts and implement strategic initiatives to achieve and exceed business objectives.
  • Monitor sales trends and recommend corrective actions to optimize revenue and profitability.
• Business Development & Strategic Planning:
  • Conduct feasibility studies to evaluate potential new store locations and expansion opportunities.
  • Identify and capitalize on business growth opportunities to drive regional sales expansion in line with corporate objectives.
  • Collaborate with senior management to develop and execute strategic plans that enhance market presence and profitability.
• Customer Relationship Management:
  • Cultivate and sustain strong, long-term relationships with key customers to strengthen brand loyalty and retention.
  • Ensure consistent delivery of exceptional customer service across all retail outlets through training and performance monitoring.
  • Address and resolve customer complaints and grievances in a timely and professional manner to uphold brand reputation.
  • Collect and analyze customer feedback to implement targeted service improvement initiatives.
• Team Leadership & Performance Management:
  • Supervise and lead retail sales teams across multiple locations, fostering a high-performance culture.
  • Assign clear sales targets and responsibilities to team members, ensuring equitable distribution and alignment with business goals.
  • Provide ongoing mentorship, training, and coaching to enhance individual and team competencies, with a focus on product knowledge and sales techniques.
  • Monitor employee performance, conduct regular evaluations, and administer incentive programs in accordance with company policies.
  • Serve as a liaison between retail teams and cross-functional departments to ensure seamless business operations and alignment with corporate strategies.

Requirements

To excel in this role, candidates must meet the following qualifications and experience:

• Education: MBA in Sales & Marketing or an equivalent postgraduate qualification.
• Experience: Minimum of 5–7 years in retail sales, with a proven track record in the perfume or fragrance industry.
• Regional Experience: Prior work experience in Saudi Arabia is highly preferred.
• Core Competencies:
  • In-depth knowledge of retail sales operations, budgeting, forecasting, and business planning.
  • Exceptional leadership, communication, and interpersonal skills to inspire and manage diverse teams.
  • Strong analytical abilities to interpret sales data and translate insights into actionable strategies.
  • Proven expertise in customer relationship management and conflict resolution.
  • Valid Saudi driving license or the ability to travel across the Kingdom as required.
  • Fluency in Arabic is advantageous; proficiency in English is mandatory.
  • Comprehensive understanding of perfume, fragrance, and retail market trends in the KSA.