Account Manager

Position Overview

Ninja is seeking a highly motivated and customer-centric Account Manager to join our dynamic Sales Department. In this pivotal role, you will serve as the primary liaison between Ninja and our valued partner restaurants, ensuring their ongoing success and satisfaction on our platform. The ideal candidate will demonstrate exceptional interpersonal skills, a keen eye for detail, and a proactive mindset to drive account retention and growth. If you are passionate about fostering strong client relationships and thrive in a fast-paced environment, we encourage you to apply.

Key Responsibilities

The Account Manager will play a critical role in maintaining and enhancing relationships with our partner restaurants. Your core responsibilities will include:

• Relationship Management: Act as the dedicated point of contact for existing partner restaurants, cultivating trust and ensuring their continued satisfaction with Ninja’s services.
• Performance Reviews: Conduct regular check-ins with partners to evaluate their performance, address any concerns, and identify opportunities for growth and improvement.
• Client Support: Provide timely and effective assistance to partners, resolving inquiries and issues to maintain high levels of satisfaction and loyalty.
• Cross-Functional Collaboration: Work closely with internal teams, including Sales Acquisition and Operations, to streamline partner onboarding processes and ensure seamless transitions.
• Performance Monitoring: Track and analyze partner performance metrics and key performance indicators (KPIs), developing and implementing action plans to enhance their success on the platform.
• Marketing Initiatives: Coordinate and execute marketing campaigns and promotional activities in collaboration with partners to drive engagement and increase sales.
• Product Cross-Selling: Promote additional NCR products to partners and monitor their return on investment (ROI) to ensure they derive maximum value from their partnership with Ninja.
• Record Keeping: Maintain comprehensive and accurate records of all partner interactions, communications, and performance data using CRM software.
• Industry Insights: Stay abreast of industry trends, market developments, and competitive activities to provide strategic recommendations and insights to partners.

Qualifications and Skills

To excel in this role, candidates must meet the following requirements:

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
• Experience: Minimum of three years of experience in account management, customer service, or sales roles, with a proven track record of success.
• Core Competencies:
  • Exceptional communication, negotiation, and relationship-building skills.
  • Strong ability to multitask, prioritize, and manage time efficiently in a high-pressure environment.
  • Proficiency in CRM software and Microsoft Office Suite.
  • A proactive and solution-oriented approach to problem-solving and issue resolution.

Ninja is committed to fostering a diverse and inclusive workplace, and we welcome applicants from all backgrounds to contribute to our success. If you are a results-driven professional with a passion for client success, we invite you to join our team and help shape the future of Ninja’s partner relationships.