Key Account Manager-Retail

Key Account Manager – Retail | Jotun Group, Dammam

We are seeking a dynamic and results-driven Key Account Manager – Retail to join the esteemed Jotun Group in Dammam. In this pivotal role, you will be responsible for cultivating and maintaining strong, long-term relationships with key retail partners, driving sales growth, and ensuring the successful execution of business strategies within the retail sector. Your expertise in account management, strategic planning, and market development will be instrumental in expanding Jotun Group’s presence and achieving its commercial objectives in the region.

Key Responsibilities

As a Key Account Manager – Retail, your core responsibilities will include:

• Account Development and Management: Identify, acquire, and nurture key retail accounts to maximize revenue and market penetration. Develop tailored account plans to meet the unique needs of each client while aligning with Jotun Group’s business goals.
• Sales Strategy and Execution: Collaborate with internal teams, including sales, marketing, and logistics, to design and implement effective sales strategies. Monitor market trends, competitive activities, and customer preferences to capitalize on opportunities and mitigate risks.
• Relationship Building: Foster strong, trust-based relationships with retail partners, including distributors, wholesalers, and large-scale retailers. Act as the primary point of contact, ensuring seamless communication and resolving any account-related issues promptly.
• Performance Tracking and Reporting: Establish and track key performance indicators (KPIs) to measure account performance, sales targets, and customer satisfaction. Prepare detailed reports and presentations for senior management, highlighting progress, challenges, and strategic recommendations.
• Product and Market Knowledge: Maintain an in-depth understanding of Jotun Group’s product portfolio, including paints, coatings, and related solutions. Stay updated on industry trends, regulatory requirements, and technological advancements to provide informed guidance to retail partners.
• Cross-Functional Collaboration: Work closely with the marketing team to develop promotional campaigns, training programs, and sales tools tailored to retail partners. Support the supply chain and logistics teams to ensure timely delivery and availability of products.
• Negotiation and Contract Management: Lead negotiations with retail partners to secure favorable terms, pricing agreements, and contract renewals. Ensure compliance with contractual obligations and company policies.

Qualifications and Skills

To excel in this role, you should possess the following qualifications and competencies:

• A bachelor’s degree in Business Administration, Marketing, Sales, or a related field. An MBA or advanced degree is a plus.
• Minimum of 5-7 years of progressive experience in key account management, retail sales, or a similar B2B environment, preferably within the paints, coatings, or chemical industry.
• Proven track record of achieving and exceeding sales targets, with a strong focus on customer retention and growth.
• Exceptional communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Analytical mindset with proficiency in data interpretation, market research, and performance metrics to drive informed decision-making.
• Proficiency in CRM software (e.g., Salesforce, SAP) and Microsoft Office Suite (Excel, PowerPoint, Word).
• Fluency in English and Arabic is highly desirable. Additional language skills are a valuable asset.
• Willingness to travel within the region to meet clients, attend industry events, and support business development initiatives.

Why Join Jotun Group?

As a global leader in decorative and protective paints, Jotun Group offers a dynamic and rewarding work environment where innovation, collaboration, and excellence are at the forefront. Joining our team in Dammam means becoming part of a diverse, multicultural organization committed to delivering high-quality products and services to customers worldwide. You will have the opportunity to work with industry experts, contribute to meaningful projects, and advance your career in a fast-paced, growth-oriented setting.

We offer competitive compensation packages, comprehensive benefits, and ample opportunities for professional development. If you are a proactive, customer-focused professional with a passion for sales and relationship management, we invite you to apply and take the next step in your career with Jotun Group.