Fleet Parts Sales

About Juffali Commercial Vehicles (JCV)

Juffali Commercial Vehicles (JCV) stands as a premier provider of advanced commercial transport solutions across Saudi Arabia. As the exclusive distributor of Mercedes-Benz and FUSO trucks and buses, JCV is dedicated to delivering unparalleled products, superior after-sales services, and customized fleet solutions. With a rich heritage rooted in quality, innovation, and talent development, JCV plays a pivotal role in advancing the Kingdom’s transportation and logistics sector in alignment with Saudi Vision 2030. Our commitment to excellence positions us as a trusted partner in the industry, driving progress and operational efficiency for our clients.

Position Overview

We are seeking a dynamic and results-driven Fleet Parts Sales professional to join our esteemed team. In this role, you will serve as the primary liaison between JCV and fleet owners, ensuring seamless parts sales through strategic daily and weekly engagements. Your expertise in automotive parts, coupled with exceptional communication skills, will be instrumental in fostering long-term customer relationships and driving sales growth. You will work closely with the Parts Sales Manager and other key stakeholders to uphold brand integrity, identify market opportunities, and achieve sales targets while maintaining profitability.

Key Responsibilities

• Customer Engagement & Sales: Cultivate and maintain strong relationships with fleet owners through proactive outreach, visits, and consultations. Introduce new customers to JCV’s premium parts portfolio and identify opportunities for upselling and cross-selling.
• Market Intelligence & Competitive Analysis: Monitor competitor activities, pricing strategies, and market trends to recommend competitive yet profitable pricing structures. Report on counterfeit parts in the market and collaborate with the Parts Sales Manager to mitigate risks.
• Sales Strategy & Execution: Collaborate with the Parts Sales Manager to develop and implement special offers and promotions that align with profitability goals. Achieve individual and team sales targets by leveraging product knowledge and market insights.
• Customer Account Management: Maintain meticulous records of customer accounts, track sales performance, and analyze lost sales to identify trends and opportunities for improvement. Ensure timely follow-ups and resolution of customer queries or concerns.
• Cross-Functional Coordination: Work closely with the Reg Warehouse Manager, Reg Vehicles Sales Manager, and Pre-Owned Department to ensure seamless parts availability, logistics, and customer service. Provide feedback on parts demand and supply chain efficiency.
• Reporting & Compliance: Adhere to reporting timelines and maintain accurate records of customer interactions, sales activities, and market intelligence. Ensure compliance with JCV’s sales policies and procedures.

Required Skills & Competencies

• Communication & Interpersonal Skills: Exceptional verbal and written communication skills in both English and Arabic, with fluency in Arabic being a strong advantage. Active listening and customer-centric approach to build trust and rapport.
• Product & Industry Knowledge: In-depth understanding of automotive parts, particularly Mercedes-Benz and FUSO components, along with the broader commercial vehicle industry. Stay updated on product innovations, pricing trends, and market dynamics.
• Technical Proficiency: Advanced proficiency in Microsoft Office applications, with a focus on Excel for data analysis, reporting, and sales tracking. Ability to leverage CRM tools and sales software to streamline processes.
• Analytical & Problem-Solving Skills: Strong analytical mindset to interpret market data, assess customer needs, and develop tailored solutions. Ability to handle pressure, prioritize tasks, and meet deadlines in a fast-paced environment.
• Sales & Upselling Expertise: Proven track record in parts sales with a keen ability to identify upselling opportunities and close deals. Persuasive communication skills to articulate the value proposition of JCV’s parts portfolio.
• Organizational & Time Management: Exceptional organizational skills to manage multiple customer accounts, sales activities, and market research. Commitment to punctuality in meetings, business visits, and office hours.

Key Performance Indicators (KPIs)

• Achieve and exceed individual and team sales targets consistently.
• Maintain high levels of customer satisfaction through timely responses and quality service.
• Adhere to reporting timelines and provide accurate, actionable insights to the Parts Sales Manager.
• Demonstrate punctuality in all business-related activities, including meetings, visits, and office attendance.
• Contribute to the development and execution of sales strategies that enhance brand loyalty and market share.

Qualifications & Experience

To excel in this role, candidates should possess a minimum of 3-5 years of experience in automotive parts sales, preferably within the commercial vehicle segment. A bachelor’s degree in Business Administration, Engineering, or a related field is preferred. Prior experience in fleet management or logistics is a plus. The ideal candidate will exhibit a proactive attitude, resilience in a competitive market, and a passion for driving sales growth while maintaining customer satisfaction.