Front of House

Position Overview

Macro, a globally recognised leader in facilities management, is seeking a dynamic and customer-focused Front of House professional to join our team in Riyadh, Saudi Arabia. As part of our expanding facilities management business, you will play a pivotal role in ensuring the seamless operation of a newly established global client facility, renowned for its high standards and innovative design. This position is ideal for an individual who thrives in a fast-paced environment, possesses exceptional interpersonal skills, and is committed to delivering unparalleled service excellence.

About Macro

Macro is at the forefront of transforming facilities management through cutting-edge solutions that enhance workplace efficiency, sustainability, and technological integration. Our mission is to create healthier, smarter, and more sustainable environments for our clients by leveraging advanced technologies and a customer-centric approach. Guided by our core values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—we foster a culture of innovation, collaboration, and continuous improvement. Our strategic priorities focus on achieving Everyday Excellence, Outstanding Experience, and Everlasting Impact, ensuring that every interaction and service delivery exceeds expectations.

Key Responsibilities

The Front of House professional will serve as the first point of contact for staff, visitors, and stakeholders, representing both Macro and our esteemed client with professionalism and integrity. Your role will encompass a wide range of duties designed to enhance the guest experience and maintain the highest standards of office management. Key responsibilities include:

• Customer Service Excellence: Deliver exceptional service to all visitors and staff, ensuring their needs are met with courtesy, efficiency, and attention to detail. Act as a brand ambassador for Macro and the client, upholding the company’s reputation for excellence in every interaction.
• Reception and Visitor Management: Greet guests, visitors, and VIPs with warmth and professionalism, directing them to the appropriate staff or locations within the premises. Manage incoming calls by screening, taking messages, and forwarding calls to the relevant departments, maintaining an organised phone log for follow-ups.
• Administrative Support: Provide comprehensive administrative assistance, including restocking office supplies, managing meeting rooms, coordinating refreshments, and handling general office tasks such as filing, photocopying, faxing, and data entry. Assist internal departments, including maintenance, IT, and procurement, to ensure seamless operations.
• Office Environment Management: Maintain a pristine and professional office environment by ensuring the front office area and entire workspace are tidy, organised, and visually appealing. Remove empty cups and other items promptly to uphold the office’s high standards of cleanliness and presentation.
• Compliance and Policy Adherence: Ensure strict adherence to internal policies, procedures, and regulations, particularly the Clean Desk Policy. Monitor compliance across the office and escalate any concerns that may impact the client’s reputation or operational efficiency.
• Event Support: Assist in the planning and execution of corporate events by coordinating venue setups, managing logistics, and providing support to meet event requirements. Ensure all event-related tasks are completed efficiently and to the highest standard.
• Stakeholder Engagement: Foster strong relationships with key stakeholders, including clients, suppliers, and internal teams. Communicate effectively to ensure all parties are informed, satisfied, and aligned with the client’s objectives and Macro’s service commitments.
• Reporting and Documentation: Assist with client reports as required, ensuring accurate and timely documentation of activities, issues, and resolutions. Maintain detailed records for future reference and continuous improvement.

Ideal Candidate Profile

We are looking for a proactive, detail-oriented individual with a passion for customer service and a commitment to excellence. The ideal candidate will possess the following qualifications and attributes:

• Proven experience in a Front of House, receptionist, or administrative role within a corporate or facilities management environment.
• Exceptional communication skills, both verbal and written, with the ability to interact professionally with diverse stakeholders.
• Strong organisational abilities, with a keen eye for detail and a proactive approach to problem-solving.
• Proficiency in Microsoft Office Suite and familiarity with office management software.
• Ability to work independently, manage multiple tasks simultaneously, and thrive in a dynamic, fast-paced environment.
• Commitment to Macro’s values and a dedication to delivering outstanding service and support.

Join Macro and become part of a forward-thinking organisation that values innovation, collaboration, and the continuous development of its people. This is an exceptional opportunity to contribute to a high-profile project in Riyadh while advancing your career in a supportive and people-focused environment.