Senior Sales Manager

Senior Sales Manager – Drive Revenue Growth and Elevate Client Relationships

Join a dynamic hospitality leader within the prestigious Accor network, a global powerhouse comprising over 45 iconic brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. At this organization, we foster a culture of innovation, responsibility, and heartfelt service—where every interaction leaves a lasting impression on guests, colleagues, and the planet. As a Heartist®, you’ll bring passion and purpose to your work, contributing to a vision of responsible hospitality that sets industry standards.

We are seeking a Senior Sales Manager to lead our commercial strategy, cultivate high-value client relationships, and deliver exceptional revenue growth. This role is ideal for a strategic, results-driven professional with a proven track record in sales, account management, and business development. You will collaborate across departments to maximize revenue opportunities, optimize pricing strategies, and ensure seamless execution of client requirements—all while fostering a culture of collaboration and excellence.

Key Responsibilities

Your impact will be far-reaching, spanning sales strategy, account management, revenue optimization, and cross-departmental coordination. Key responsibilities include:

• Sales & Business Development:
• Develop and execute data-driven sales action plans to surpass monthly, quarterly, and annual revenue targets, ensuring alignment with the hotel’s commercial goals.
• Proactively identify and secure new business opportunities across diverse segments, including corporate accounts, government entities, MICE (Meetings, Incentives, Conferences, and Exhibitions), wholesale, and group bookings.
• Build and nurture long-term client relationships through strategic engagement, regular check-ins, and personalized service—ensuring client satisfaction and repeat business.
• Conduct persuasive sales presentations, negotiate contracts, and secure favorable rates while adhering to approved guidelines.
• Represent the hotel at industry events, trade shows, and networking opportunities to expand brand visibility and forge new partnerships.
• Lead hotel site inspections and FAM (Familiarization) trips for prospective clients to showcase the property’s unique value proposition.

• Account Management:
• Oversee a portfolio of key accounts, conducting regular reviews to uncover revenue growth opportunities and develop tailored account strategies.
• Ensure exceptional service delivery and prompt resolution of client concerns, maintaining high levels of trust and loyalty.
• Collaborate with clients to customize offerings, including room blocks, event packages, and F&B solutions, to meet their evolving needs.

• Revenue Generation & Optimization:
• Work closely with the Revenue & Reservations team to refine pricing strategies, inventory management, and promotional initiatives.
• Maximize revenue from transient stays, group bookings, and special events, leveraging upselling and cross-selling opportunities across departments.
• Promote the hotel’s full range of amenities and services, from premium guest rooms to world-class dining and meeting facilities.

• Market Intelligence & Competitive Analysis:
• Monitor market trends, competitor pricing, and industry shifts to anticipate demand and adjust strategies accordingly.
• Provide actionable insights to the Director of Sales & Marketing, helping shape data-backed commercial decisions.
• Stay ahead of industry developments by attending conferences, exhibitions, and networking forums to position the hotel as a thought leader.

• Sales Administration & Reporting:
• Maintain accurate CRM records, including client profiles, contracts, and sales activities, ensuring compliance with company policies.
• Prepare professional proposals, contracts, and financial forecasts with precision and timeliness.
• Generate weekly and monthly sales reports, pipeline updates, and performance analytics to track progress toward targets.

• Collaboration & Leadership:
• Foster cross-departmental synergy by coordinating with Revenue, Reservations, Events, Front Office, F&B, and Operations to deliver seamless guest experiences.
• Lead weekly commercial and revenue meetings, sharing insights and aligning teams on strategic priorities.
• Mentor junior sales team members, sharing expertise and best practices to cultivate a high-performing sales culture.
• Drive teamwork and innovation, encouraging a collaborative environment where creativity and accountability thrive.

Why This Role Matters

As a Senior Sales Manager, you will play a pivotal role in shaping the hotel’s commercial success while embodying the core values of excellence, integrity, and guest-centricity. This is more than a job—it’s an opportunity to leave a legacy in hospitality, where your strategic vision and relationship-building skills directly impact the bottom line and guest experiences. Join a team that values your contributions and invests in your growth, offering a dynamic career path within a globally recognized brand.

If you are a results-oriented leader with a passion for sales, client relationships, and hospitality innovation, we invite you to take the next step in your career with us.