Aftermarket Spare parts sales engineer

Position Overview

We are looking for a dynamic and technically adept Aftermarket Spare Parts Sales Engineer to strengthen our team. The successful candidate will bridge the gap between technical product expertise and strategic account management, driving revenue growth and ensuring exceptional customer satisfaction within our inter-company sales channel. This role is pivotal in fostering seamless collaboration between our customers and internal teams, from sales strategy to order fulfillment, ensuring a cohesive and efficient process.

Key Responsibilities

As an Aftermarket Spare Parts Sales Engineer, your core responsibilities will include:

• Strategic Sales and Account Growth:
  • Develop and execute comprehensive sales strategies to achieve and surpass revenue and growth targets for the designated channel.
  • Build and nurture long-term, high-value relationships with key accounts, serving as the primary technical and commercial liaison.
  • Leverage Salesforce (SFDC) data to analyze sales pipelines, forecast demand, and identify and capitalize on sales opportunities.
  • Implement pricing strategies aligned with the Line of Business (LOB) Annual Operating Plan (AOP), considering factory costs (MLP/Ex-Works), shipping, and customs duties.
• Operational Collaboration:
  • Work closely with inter-company account operations to synchronize sales forecasts with stock planning and inventory management, ensuring optimal product availability.
  • Provide expert consultative support to the service sales team on pricing, discounts, key selling points, and customer engagement strategies.
• Technical Expertise and Customer Support:
  • Deliver technical support and product expertise, assisting customers in diagnosing issues and recommending the most suitable spare parts, upgrades, or service solutions.
  • Analyze lost sales opportunities to identify root causes and develop actionable strategies to prevent recurrence, fostering continuous improvement.
• Market and Customer Analysis:
  • Collect and interpret customer feedback and market intelligence to refine sales strategies and uncover new product opportunities.
• Continuous Improvement:
  • Identify and implement solutions to enhance sales efficiency, elevate customer satisfaction, and streamline internal processes.

Qualifications and Skills

To excel in this role, you will bring the following qualifications and attributes:

• Required:
  • A Bachelor's degree in Engineering, Business, or a related technical field, or equivalent professional experience.
  • A minimum of 3 to 5 years of hands-on sales experience in a manufacturing or industrial environment, with a strong focus on aftermarket parts sales.
  • Proven experience working with Customer Relationship Management (CRM) software, preferably Salesforce (SFDC).
  • A solid technical and mechanical foundation, enabling you to understand and communicate complex product specifications effectively.
  • Exceptional communication, presentation, and interpersonal skills, with the ability to engage stakeholders at all levels.
  • Strong analytical, problem-solving, and negotiation abilities to drive sales success and customer satisfaction.
• Preferred:
  • Industry-specific experience, such as in HVAC, automotive, or industrial machinery sectors.
  • Background in inter-company account operations or supply chain management.
  • A demonstrated history of successfully managing and expanding a portfolio of key accounts.