Operations Manager

Operations Manager - Sports Retail Network

The Operations Manager is a pivotal role responsible for driving operational excellence across a large cluster or multiple territories within our Sports retail network. This strategic position ensures best-in-class store execution, operational consistency, and commercial performance, while fostering a customer-centric culture and strong team development.

Key responsibilities include:

• Leadership of Area Managers and Store Managers to ensure consistent daily store execution and adherence to Nike retail standards, operational SOPs, and compliance expectations.
• Ownership of territory operational KPIs, including revenue, conversion, ATV, UPT, productivity, shrinkage, and customer service results, through structured store visits and performance tracking.
• Driving territory commercial performance through weekly and monthly business reviews, effective execution of promotions, and annual performance forecasting.
• Collaboration with Merchandising and Allocation teams to ensure product availability, replenishment, and assortment alignment, while supporting Area Managers in executing brand visual standards.
• Leadership and coaching of a team of Area Managers, supporting their development, performance management, and succession planning, while ensuring stores are properly staffed and schedules optimized.
• Monitoring store compliance across operational checklists, LP guidelines, audit standards, and health & safety requirements, and leading operational improvement initiatives.
• Cross-functional collaboration with Operations, Merchandising, VM, Marketing, HR, and Finance to deliver integrated commercial and operational plans, and representing Operations in brand, business, and strategic discussions.

Qualifications and requirements include:

• A Bachelor’s degree in business, Retail Management, Operations, or a related field.
• 7-10 years of experience in large-format or specialty retail operations, with a minimum of 3-5 years in multi-store leadership.
• Proven success managing international retail brands, ideally in sports, fashion, or lifestyle industries.
• Strong P&L understanding and proven commercial acumen.
• Experience managing multi-country or high-volume territories is preferred.
• Expertise in multi-store retail leadership, commercial & financial acumen, customer experience leadership, inventory & stock flow management, retail compliance & audit standards, people leadership & coaching, operational strategy execution, data analysis & KPI management, visual merchandising execution, cross-functional communication, and project management.