Customer & Corporate Relations Manager

About the Role

We are seeking a highly motivated and strategic Customer & Corporate Relations Manager to drive our customer relationship management initiatives and cultivate impactful corporate partnerships. The ideal candidate will be instrumental in elevating customer satisfaction, fostering long-term business relationships, and identifying growth opportunities within the real estate sector. This role requires a dynamic professional with a proven track record in customer relations, corporate engagement, and business development to support our company’s strategic objectives.

Key Responsibilities

Customer Relationship Management

• Develop and execute comprehensive customer relationship strategies to enhance satisfaction, loyalty, and retention across all touchpoints.
• Oversee customer service operations, ensuring prompt resolution of inquiries, concerns, and complaints to maintain high service standards.
• Monitor and analyze customer experience metrics, implementing data-driven improvements to elevate service quality.
• Establish and enforce service standards, key performance indicators (KPIs), and customer satisfaction benchmarks.
• Collect and evaluate customer feedback to recommend enhancements to products and services, aligning them with market demands.

Corporate Relations & Business Development

• Cultivate and sustain strong relationships with corporate clients, investors, brokers, and strategic business partners to drive mutual growth.
• Identify and pursue new business opportunities and corporate partnerships to expand market presence and revenue streams.
• Negotiate and manage commercial agreements, collaboration initiatives, and partnership programs with precision and professionalism.
• Represent the company at high-level business meetings, networking events, exhibitions, and industry forums to strengthen brand visibility and credibility.
• Collaborate closely with Sales, Marketing, Leasing, and Property Management teams to align efforts and maximize business opportunities.

Strategic & Operational Responsibilities

• Develop and implement annual customer and corporate relations plans that align with the company’s long-term objectives.
• Prepare detailed performance reports and business insights for senior management to inform strategic decision-making.
• Monitor market trends, competitor activities, and evolving customer expectations within the real estate sector to maintain a competitive edge.
• Lead, mentor, and develop the customer relations team to ensure departmental goals are met and exceeded.

Qualifications & Requirements

• Bachelor’s Degree in Business Administration, Marketing, Public Relations, Management, or a related field from a recognized institution.
• Minimum of 7–10 years of progressive experience in Customer Relations, Key Account Management, Corporate Relations, or Business Development.
• Prior experience in the Real Estate, Property Development, Construction, or Investment sectors is highly advantageous.
• Deep understanding of customer experience management and corporate partnership development strategies.
• Exceptional negotiation, communication, and stakeholder management skills with the ability to influence at all levels.
• Proven track record in building and sustaining long-term business relationships and strategic alliances.
• Strong analytical, reporting, and problem-solving capabilities with a data-driven approach to decision-making.
• Fluency in both Arabic and English, both written and spoken, is essential.

Preferred Qualifications

• Professional certifications in Customer Experience (CX), CRM, Sales & Marketing Management, or Business Development are a plus.
• Hands-on experience with CRM systems and customer analytics tools to optimize relationship management processes.
• Established network within the Saudi business and real estate market, providing access to key industry stakeholders.