Assistant

About Alsultan Hospitality

Alsultan Hospitality, a subsidiary of Al-Sultan Co., stands as a premier provider of comprehensive hospitality supplies, catering to a diverse range of establishments including hotels, restaurants, hospitals, spas, celebration halls, and other business venues. Since its establishment in 1981 in Jeddah, the company has evolved from a modest supplier of bed and bath essentials into a leading nationwide distributor with an expansive network of over 28 exhibitions across Saudi Arabia. Alsultan Hospitality’s extensive product portfolio encompasses bed and bathroom accessories, towels, shower sets, mattresses, embroideries, and prayer items, serving both retail consumers and corporate clients. In response to the growing demand for hospitality solutions during peak Hajj and Umrah seasons, the company has further expanded its offerings to include specialized supplies tailored for large-scale operations. Committed to excellence, Alsultan Hospitality adheres to stringent Saudi quality standards, collaborating exclusively with reputable factories and brands that meet international certifications and are endorsed by leading global hotels and healthcare facilities.

Role Overview

The Assistant position at Alsultan Hospitality is a full-time, on-site role based in Jeddah, designed to provide essential support to the company’s daily operations. This role serves as a pivotal link between internal teams and clients, ensuring seamless communication, efficient documentation, and streamlined order processing. The Assistant will play a key role in organizing and maintaining records, scheduling meetings, and assisting with the preparation of quotations, reports, and presentations related to hospitality products and services. Additionally, the position involves responding to client inquiries, providing administrative support to management, and ensuring that all customer requests are addressed with accuracy and timeliness. By contributing to a well-organized office environment, the Assistant will help uphold the company’s high service standards and operational efficiency.

Key Responsibilities

• Organize and manage documentation, including records, reports, and correspondence, to ensure accuracy and accessibility.
• Coordinate communication between internal departments and external clients, facilitating smooth interactions and resolving inquiries promptly.
• Assist with order processing, follow-ups, and tracking to ensure timely delivery and customer satisfaction.
• Schedule meetings, appointments, and travel arrangements for management and teams as required.
• Prepare and update quotations, reports, and presentations related to hospitality products and services.
• Respond to customer inquiries via phone, email, or in-person, providing clear and professional assistance.
• Provide administrative support to senior staff, including managing calendars, arranging logistics, and handling confidential information.
• Ensure adherence to company policies and procedures while maintaining a high level of attention to detail in all tasks.
• Contribute to a positive and productive office environment by collaborating with colleagues and supporting team objectives.

Qualifications and Skills

To excel in this role, candidates should demonstrate a strong foundation in administrative and organizational tasks, including document management, scheduling, and record keeping. Effective communication and interpersonal skills are essential, as the role requires frequent interaction with clients, suppliers, and internal teams. Proficiency in basic computer applications, such as email, word processing, spreadsheets, and data entry, is mandatory. A customer-centric approach, coupled with meticulous attention to detail and a commitment to accuracy, is critical for ensuring timely follow-ups and high-quality service.

While prior experience in hospitality, retail, or office administration is advantageous, it is not mandatory. The ideal candidate will be able to work on-site in Jeddah, manage multiple tasks efficiently, and adapt to a dynamic and fast-paced work environment. A diploma or bachelor’s degree in business administration, hospitality management, or a related field is preferred. Fluency in both English and Arabic is an added advantage, enabling effective communication across diverse client and team interactions.