Sales Coordinator

Position Overview

We are seeking a highly organized and proactive Sales Coordinator to join our dynamic Sales Department. In this pivotal role, you will serve as the central point of contact for customer inquiries, orders, and communications, ensuring seamless coordination between customers, internal teams, and external partners. Your responsibilities will span order processing, customer service, and cross-departmental collaboration to guarantee accurate, timely, and efficient delivery of products while maintaining strong customer relationships. This position is ideal for a detail-oriented professional with a passion for sales support and a commitment to operational excellence.

Key Responsibilities

The Sales Coordinator plays a critical role in driving the sales process forward by performing a wide range of duties, including:

• Order Management: Receive, record, and process customer inquiries, purchase orders, and sales requests with precision. Prepare and issue quotations, sales orders, proforma invoices, and other essential sales documentation to ensure clarity and compliance with company standards.
• System Administration: Accurately enter and update customer orders in the ERP/SAP system, verifying product specifications, quantities, pricing, payment terms, and delivery dates to maintain data integrity and operational efficiency.
• Cross-Functional Coordination: Act as a liaison between customers, Sales, Production Planning, Distribution, Logistics, and Finance to confirm product availability, align production schedules, arrange timely deliveries, and resolve any order-related issues promptly.
• Customer Communication: Provide proactive updates to customers regarding their order status, potential delays, or any changes in specifications. Address customer inquiries and complaints professionally, escalating critical issues to the Sales Manager and collaborating with relevant departments—such as Quality and Production—to ensure swift resolution.
• Financial Collaboration: Work closely with the Finance team to verify customer credit limits, monitor payment statuses, manage invoices, and address overdue accounts, ensuring compliance with company policies and financial protocols.
• Reporting and Analysis: Compile and present daily, weekly, and monthly sales reports to management, tracking actual sales performance against targets and providing actionable insights to support strategic decision-making.
• Documentation and Compliance: Maintain meticulous records of customer information, price lists, contracts, quotations, and order histories while upholding strict confidentiality standards for all commercial data.
• Administrative Support: Assist the Sales Manager and sales team in preparing presentations, reports, meeting materials, and customer visit logistics to enhance operational effectiveness and client engagement.

Qualifications and Skills

To excel in this role, candidates must meet the following criteria:

• Education: Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Experience: Minimum of 2 years in sales coordination, customer service, or order management, preferably within a manufacturing environment.
• Technical Proficiency: Hands-on experience with SAP or another ERP system is highly advantageous. Strong working knowledge of Microsoft Office Suite, particularly Excel, Word, and Outlook, is required.
• Language Skills: Fluency in both English and Arabic, both written and spoken, is essential to effectively engage with diverse stakeholders.
• Core Competencies:
  • Exceptional communication and customer-service skills, with a focus on building and maintaining strong client relationships.
  • Proven coordination and follow-up abilities to ensure seamless order processing and delivery.
  • Meticulous attention to detail and a high degree of accuracy in all tasks.
  • Strong organizational skills and the capacity to manage multiple priorities under tight deadlines.
  • Resilience and adaptability to thrive in a fast-paced, pressure-driven environment.

Note: This position is open exclusively to Saudi nationals.