Client Service Coordinator

Position Overview

Rentokil Boecker Saudi Arabia is seeking a highly motivated and customer-centric Client Service Coordinator to join our dynamic team. This role is exclusively open to Saudi nationals who are passionate about delivering exceptional service and ensuring seamless customer interactions. The successful candidate will serve as the primary point of contact for customer inquiries, managing communications across multiple channels while maintaining a high standard of professionalism and efficiency.

Key Responsibilities

The Client Service Coordinator will play a pivotal role in enhancing customer satisfaction and supporting our sales operations. Core responsibilities include:

• Inquiry Management: Handle incoming customer inquiries via telephone, website, live chat, WhatsApp, and email, ensuring prompt and courteous responses.
• Data Logging and Tracking: Accurately log all customer inquiries and prospects into the ICABS system, maintaining detailed records for follow-up and reporting.
• Prospect Allocation: Assign prospects to the designated Sales Consultant in each branch, promptly notifying them via email and WhatsApp to facilitate timely engagement.
• Follow-Up and Escalation: Conduct follow-ups within 24 hours to confirm the status of each inquiry, whether the customer has been visited, surveyed, quoted, or converted into a sale. Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM) for resolution.
• Customer Experience: Ensure a seamless and positive customer experience by addressing inquiries with professionalism, empathy, and efficiency.
• Record Maintenance: Maintain accurate and up-to-date records of all customer interactions, ensuring compliance with company standards and data integrity.

Work Schedule and Model

The Client Service Coordinator will work in a hybrid model, combining office-based and remote work to provide flexibility while maintaining productivity. The position requires a commitment of 4 hours per day, 6 days per week, with split shifts to accommodate operational needs.

Qualifications and Requirements

To excel in this role, candidates must meet the following criteria:

• Nationality: Saudi national only.
• Language Proficiency: Fluent in both Arabic and English, both spoken and written, to effectively communicate with diverse customer bases.
• Communication Skills: Exceptional verbal and written communication skills, with a strong focus on customer service excellence.
• Technical Competency: Proficient in computer applications and systems, with keen attention to detail to ensure accurate data entry and record-keeping.
• Adaptability: Ability to multitask and thrive in a fast-paced environment, managing multiple inquiries and priorities simultaneously.
• Educational Background: Open to university students, fresh graduates, or individuals seeking a flexible part-time opportunity to gain valuable experience in a corporate setting.

Why Join Us?

As a Client Service Coordinator at Rentokil Boecker Saudi Arabia, you will be part of a leading organization dedicated to delivering innovative pest control and hygiene solutions. This role offers the opportunity to develop professional skills, gain exposure to sales operations, and contribute to the success of a globally recognized brand. If you are a proactive individual with a passion for customer service, we encourage you to apply and become a valued member of our team.