IT Coordinator

About Accor

At Accor, we transcend the role of a global hospitality leader by fostering an inclusive and dynamic work environment where individuality is celebrated. We are committed to empowering our employees to grow both personally and professionally, ensuring that their work aligns with a sense of purpose. By joining our team, you embark on a journey where every professional milestone is an opportunity to explore the boundless possibilities within Accor’s diverse portfolio of brands and experiences. Together, we shape the future of hospitality, crafting stories that resonate with innovation, excellence, and unparalleled guest experiences.

Role Overview

As an IT Coordinator at Accor, you will serve as the linchpin between our technology infrastructure and the diverse departments that rely on seamless digital operations. This role demands a proactive approach to problem-solving, a commitment to operational excellence, and the ability to bridge the gap between technical solutions and end-user needs. You will play a pivotal role in ensuring that our IT systems are not only functional but also optimized for efficiency, security, and scalability. Your contributions will directly impact the organization’s ability to deliver exceptional service across all touchpoints.

Key Responsibilities

People Management

• Cultivate and sustain strong, collaborative relationships with all departments to foster a cohesive and productive work environment.
• Address and resolve technical queries and issues in a timely and efficient manner, minimizing disruptions to daily operations.
• Provide proactive support to departmental teams, enabling them to deliver high-quality services through reliable and well-maintained IT resources.

Financial Management

• Optimize the use of IT resources to ensure cost-effective solutions without compromising on quality or performance.
• Collaborate with the Assistant IS Manager to conduct periodic and annual inventory audits of equipment, identifying opportunities for upgrades or replacements as needed.

Operational Management

• Educate users on critical IT security practices, including virus prevention, password protection, and safe computing habits.
• Conduct training sessions for departmental staff on the effective use of PCs, terminals, printers, peripherals, and software applications.
• Maintain strong relationships with hardware vendors, software providers, and other key stakeholders to ensure timely support and service delivery.
• Act as the primary point of contact for internal and external users, resolving technical queries or complaints promptly and professionally.
• Coordinate with Department Coordinators, Supervisors, and Managers to align IT operations with organizational goals, ensuring operational readiness and resource efficiency.
• Uphold compliance with all software licensing laws and regulations to mitigate legal and operational risks.
• Ensure the uninterrupted operation of critical systems, including anti-virus software, print services, email provision, and backup systems.
• Install and configure computer systems, manage hardware and software procurement, and contribute to the development of IT policies that adhere to quality standards.

Qualifications and Skills

• Bachelor’s degree in Computer Science, Information Technology, Computer Applications (BCA), Electronics, or a related field.
• Minimum of 1-2 years of professional experience in IT support, system administration, or a similar IT role.
• Proven expertise in Windows Server administration, configuration, and maintenance.
• Strong knowledge of PC and server troubleshooting, hardware diagnostics, and network infrastructure support.
• Experience with database backup, recovery, and optimization techniques.
• Demonstrated proficiency in IT security protocols, access control management, and user permission administration.
• Excellent documentation skills, with the ability to maintain comprehensive knowledge bases and technical records.
• Outstanding communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.

If you are passionate about technology, thrive in a collaborative environment, and are eager to contribute to the success of a global hospitality leader, we invite you to join our team as an IT Coordinator at Accor.