Application Manager

Application Manager - Core Business Applications

The Applications Manager is a pivotal role responsible for the full lifecycle management of our company’s core business applications across a diverse F&B operation comprising approximately 50 branches. This position serves as the central bridge between business operations, internal IT, and external vendors, translating operational needs into stable, integrated, and well-governed systems.

The primary focus includes the Bonus Bites customer ordering platform, the new POS rollout, integration with Dynamics 365 Finance & Operations (on-premises), and the cloud-migration and API strategy that connects them.

Key Responsibilities:

• Customer Ordering App:
• Own the platform post-handover, ensuring stabilization, release management, and production roadmap across backend, mobile, payments, and loyalty.
• Manage core integrations, including payment flows, loyalty, and menu/catalog sync, ensuring end-to-end transaction integrity.
• Define and enforce SLAs, including after-hours P1 coverage aligned to operational hours; coordinate vendor support and escalations.
• POS Implementation:
• Lead the end-to-end rollout across all branches, including configuration, menu and pricing setup, store onboarding, training, and hyper care.
• Govern the vendor relationship, covering commercial and technical aspects, including rate locks, SLA service credits, and MSA obligations.
• Standardize POS operations across brands while accommodating brand-specific requirements.
• Dynamics 365 F&O Integration (On-Premises):
• Own functional and data integration between POS, ordering, and D365 F&O, ensuring sales posting, inventory, item/UOM mastering, and financial reconciliation.
• Safeguard data integrity at integration boundaries and enforce change-control and logging governance.
• Partner with finance, costing, and accounting stakeholders to ensure operational data flows correctly into the ERP.
• Cloud Migration & APIs:
• Help define and execute the migration path for application workloads toward cloud and hybrid architectures.
• Establish and govern the API/integration layer connecting POS, ordering, loyalty, payments, and ERP, including standards for security, versioning, monitoring, and documentation.
• Reduce single points of failure and vendor-domain dependencies through proper environment, credential, and asset ownership.
• Business & Vendor Liaison:
• Act as the primary bridge between business operations and IT, gathering requirements, prioritizing the backlog, and managing expectations.
• Manage external vendors and implementation partners, covering scope, SLAs, deliverables, escalations, and contractual obligations.
• Translate business problems into technical requirements, and technical constraints into clear business language.
• Governance & Delivery:
• Maintain a prioritized application risk register, documentation, and architecture/integration maps.
• Run delivery using the internal ITSM platform (GLPI); enforce change management, incident handling, and release discipline.
• Contribute to IPO-readiness from an application-controls and documentation standpoint.